Moisture Control Services

Since its establishment in 1988 Moisture Control Services (MCS) has become recognized as an industry leader in:

  • Water damage recovery
  • Decontamination remediation      

Our highly experienced team of technicians and office support give us the confidence and ability to promote a “Do it right first time and every time” approach. Projects are handled with skill and professionalism which protects your business integrity while guaranteeing customer satisfaction.

Moisture Control Services is focused upon offering our customers a quality service. Cheaper alternative suppliers exist however; ask your-self this:

“At what price does poor quality become good value?”

All levels of water damage recovery are undertaken with the due care necessary to promote a safe working environment for all involved. MCS OH&S work method statements are adopted for the protection of your clients and our team members. Being qualified carpet layers, our technicians have a broad understanding of types of carpets, underlays and treatment procedures – again giving you the added security that the job will be completed to the highest of standards. 

Since our establishment in 1988 MCS has encountered a diverse range of biohazard and decontamination projects. Our holistic attitude and approach towards “those unusual jobs” has allowed us to gain a broad range of unique skills and experience. Our high workplace health and safety standards combined with a confident attitude have made us an industry leader in specialised clean-ups. After inspection we ascertain the most appropriate processes to adopt in order to restore your property to a safe and habitable condition.

24/7 Emergency Service

MCS offers 24/7 emergency service for water damage recovery and sewage remediation. After hours our office telephone system will instruct the caller how to engage emergency call out (press 1 on your telephone). Call will be diverted to two mobile numbers and if not answered our Call Centre will record the message and send this by text to each mobile telephone.

Majority of after-hours calls are answered within the first diversion however, if this does not occur please be patient, leave a message with the Call Centre operator and assistance will follow shortly thereafter.


Customer Guarantee

We guarantee customer satisfaction. In the unlikely situation that you are not happy with our job we will re-attend and rectify the item requested. If this cannot be achieved to your satisfaction we will refund you the value of this work.

MCS is Certified & Fully Trained

When you choose an IICRC Certified company to take care of your valuable carpets and furnishings you can be confident that you will get a professional service.

IICRC Certified companies employ technicians who are certified in many categories of specialised cleaning and restoration. They have undertaken IICRC courses, passed examinations and maintained their skills through a program of ongoing professional development. They can be qualified to remediate mould contents/building structure and restore homes, carpets and furnishings following water / sewage damage or floods.

The IICRC Certified company logo is a demonstration that the MCS technician uses, understands and follows generally accepted industry standards and will safely and conscientiously restore your home or business adopting the most appropriate methodology and skill.

Certified companies are registered businesses which have pledged to conduct their business honestly observing the IICRC Code of Ethics and which have demonstrated that they carry Workers Compensation and Public Liability Insurance.

What is the IICRC?

The IICRC is the Institute of Inspection, Cleaning and Restoration Certification. Established in 1972, in the USA, to set and promote high standards and ethics within the inspection, cleaning and restoration industry.

It is a certification organisation and technician registry. It creates course outlines and exams leading to certification in categories such as water damage restoration, odour control, mould remediation, OH&S, carpet cleaning, upholstery cleaning and rug cleaning. The IICRC approves instructors and schools to teach IICRC – approved courses. People who attend a course and pass (75% or higher) the IICRC exam become registered technicians committed to ongoing professional development program and to uphold high IICRC standards.

The IICRC is not a trade association and does not offer membership. Instead it provides a structure for education and maintains a registry of qualified companies and technicians.

For more information about the IICRC go to www.iicrc.org.au

Insurance Protection

MCS can readily provide our customers with Certificates of Currency where we hold the following cover:

  • Public Liability – with Vero Insurance Ltd Pty  (Policy number SMOX15574918 for $20 million dollars.)
  • Workcover – policy number is WAD070266699

Equipment Protection

All electrical equipment is tested and tagged in conjunction with Australian Standard AS-3760 and is strictly enforced for the protection of all parties.